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Permalink Reply by skip kern on April 21, 2020 at 3:29am

Josh: if it broke during shipment then there should be damage to the box: the carrier should have been notified and a claim issued: i am guessing it was insured for damage or loss: look into it a little further: in the end you always want to work with the customer: your name and reputation is everything: hope this helps: sk

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Permalink Reply by skip kern on April 21, 2020 at 4:14am

i meant to add this before i hit post: if it was damaged in shipment, chalk it up to careless handling: let the carrier make good: if a customer is at fault that's whole different matter: IE: "fishy" sk

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Permalink Reply by Southern Ray on April 21, 2020 at 4:22am

 I had an online motorcycle parts store a few years ago. When shipping would lose FedX or destroy, (UPS), I'd file a claim if I bought insurance. If I felt I couldn't easily absorb the loss, I'd shell out the bucks for insurance. That philosophy paid off. As far as the guit. I'd make him a new one. Repaired guits are not new, IMO. Better to lose a few bucks than to lose a customer and his friends.

 Hope that helps.

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Permalink Reply by Southern Ray on April 21, 2020 at 4:31am

I'll add one thing. It takes years to develop a good reputation. It takes minutes to destroy it.

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