I had a client buy one of my gittys, I shipped it to them and when they got it the neck was broken at the top where it angles. I build now over 100 gittys and shipped all over the US, this is the first I've every had this happened.
What do you think I should do to make it right? I told them to ship it back to me and I will get it fixed ASAP. Do you think I need to do anything else to make them happy? Has anyone else experienced this from shipping? I'm still in shock that it broke and where it broke is fishy.
Thanks for the advice.
Tags:
Josh: if it broke during shipment then there should be damage to the box: the carrier should have been notified and a claim issued: i am guessing it was insured for damage or loss: look into it a little further: in the end you always want to work with the customer: your name and reputation is everything: hope this helps: sk
i meant to add this before i hit post: if it was damaged in shipment, chalk it up to careless handling: let the carrier make good: if a customer is at fault that's whole different matter: IE: "fishy" sk
I had an online motorcycle parts store a few years ago. When shipping would lose FedX or destroy, (UPS), I'd file a claim if I bought insurance. If I felt I couldn't easily absorb the loss, I'd shell out the bucks for insurance. That philosophy paid off. As far as the guit. I'd make him a new one. Repaired guits are not new, IMO. Better to lose a few bucks than to lose a customer and his friends.
Hope that helps.
I'll add one thing. It takes years to develop a good reputation. It takes minutes to destroy it.
Started by J. D. Woods in Performances, How to Play, Lessons, Concerts. Last reply by BrianQ. 1 hour ago. 4 Replies 1 Like
Started by Rich Butters in Building Secrets, Tips, Advice, Discussion. Last reply by BrianQ. 9 hours ago. 2 Replies 0 Likes
Started by Nomad Jack in Performances, How to Play, Lessons, Concerts. Last reply by J. D. Woods on Wednesday. 7 Replies 2 Likes
Started by Moritz Voegeli in Building Secrets, Tips, Advice, Discussion. Last reply by Southern Ray on Monday. 6 Replies 2 Likes
Started by Timothy Hunter in Other stuff - off topic, fun stuff, whatever. Last reply by Timothy Hunter Apr 10. 14 Replies 3 Likes
Started by Tom T in Building Secrets, Tips, Advice, Discussion. Last reply by Southern Ray Apr 9. 9 Replies 0 Likes
Started by Southern Ray in Building Secrets, Tips, Advice, Discussion. Last reply by Southern Ray Apr 4. 7 Replies 1 Like
Started by Timothy Hunter in Building Secrets, Tips, Advice, Discussion. Last reply by Southern Ray Mar 27. 1 Reply 2 Likes
Started by Taffy Evans in Building Secrets, Tips, Advice, Discussion. Last reply by Southern Ray Mar 10. 1 Reply 3 Likes
Started by Cigar Box Nation in Feature Articles. Last reply by BrianQ. Mar 9. 4 Replies 3 Likes
Started by Ghostbuttons in Building Secrets, Tips, Advice, Discussion. Last reply by Timothy Hunter Mar 9. 5 Replies 1 Like
Started by Justin Stanchfield in Building Secrets, Tips, Advice, Discussion. Last reply by Taffy Evans Mar 8. 6 Replies 0 Likes
Started by Ken I in Building Secrets, Tips, Advice, Discussion. Last reply by Brian partington Mar 8. 8 Replies 0 Likes
Started by Southern Ray in Cool gear discussion - that's not cigar box related. Last reply by Southern Ray Mar 6. 5 Replies 0 Likes
Started by Taffy Evans in Other stuff - off topic, fun stuff, whatever. Last reply by Taffy Evans Mar 5. 4 Replies 2 Likes
Started by Justin Stanchfield in Building Secrets, Tips, Advice, Discussion. Last reply by Carl Floyd Mar 1. 15 Replies 0 Likes
Started by Joe in Performances, How to Play, Lessons, Concerts. Last reply by Carl Floyd Feb 29. 13 Replies 0 Likes
Started by Chance in Building Secrets, Tips, Advice, Discussion. Last reply by Southern Ray Feb 22. 12 Replies 1 Like
Started by Cigar Box Nation in Feature Articles. Last reply by Southern Ray Feb 21. 2 Replies 4 Likes
Started by Brad in Cool gear discussion - that's not cigar box related. Last reply by Southern Ray Feb 19. 6 Replies 3 Likes
Posted by Vlad on March 31, 2024 at 11:48pm 0 Comments 1 Like
Posted by Vlad on March 6, 2024 at 2:32am 5 Comments 2 Likes
Posted by billy jones bluez on February 28, 2024 at 2:09pm 0 Comments 0 Likes
Posted by billy jones bluez on February 17, 2024 at 11:00pm 0 Comments 0 Likes
Posted by Vlad on February 11, 2024 at 1:06am 1 Comment 1 Like
May 11, 2024 from 11am to 8pm – Speakeasy Grill
0 Comments 0 Likes© 2024 Created by Ben "C. B. Gitty" Baker. Powered by
Cigar Box Nation is presented by C. B. Gitty Crafter Supply, your one-stop-shop for Cigar Box Guitar parts and accessories!