As some of you guys may know I have recently sold one of my Biscuit tin guitars.

I got a message from the buyer, says the jack ain't working.

I have told him it may be a simple connection issue on the inside of the tin and that it may of come loose during shipping despite all the wrapping.

I have stated this to him and that I bought the Piezo prewired to a single volume and jack.

Could it be a matter of rough journey to the buyer or use the connection bad when I bought it.

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I think you are right, I did all I could to give a accurate description of it.

I sold it through eBay, had it up for £80 or best offer, I got an offer of £60 and accepted it.

I would have him send you some clear pictures of the inside of the instrument. That way you can look at the photos and help him solve the issue. Here is another thought - sometimes new output jacks are a little stiff -you may have to give the cord a little shove until it "clicks" in and engages.

I was thinking that on the way home tonight, I will suggest it as a last try to see if that is the issue.

If there's something wrong with it, the first thing you do is apologise and offer to take it back and fix it, and send it back, all at your expense including shipping both ways. No ifs or buts -as long as the customer has checked his own amp and lead and is 100% certain all that is OK. It's  unreasonable to expect the customer to take it apart to inspect it or try and fix the guitar himself. Stand behind what you've sold and take it on the chin financially to get it sorted.

If you faff about or delay, then it's  likely he'll loose confidence and want his money back. If you've sold it thru' eBay, check your return conditions to see who is liable for return postage - you can do the return process thru' eBay's own system.

I see lots of good advice here. Take it back and pay for return shipping. That way you get an answer to all your questions. I've sold tons of boxes on Ebay and it can be a learning experience. Do you have a bad guit or a case of "buyers remorse" ? Quickest way to find out is to get the guit back in your hands. On another note with CBG's that fail after shipping, I have found that cheap Chinese jacks can have the barrel spin causing a short. Worked fine during testing, but no output when the customer had it. Another thought is that sometimes the lead likes to pop off the quartz element of the piezo ( it is the most delicate of your solder joints. These are just thoughts from my own experience. The bottom line is to put it behind you and learn from the experience, so you can sell a ton more builds. Best wishes!

I was just soldering pickups in a CBG and thought your problem may be a dry solder joint, if it is your customer may have trouble finding it.
Cheers Taff

Its been over a week now, since I suggested that the jack is stiff to the buyer and haven't heard from him since, it is safe to assume at this moment that he might of taken said advice and found the guitar working perfectly. (I am aware that he might be a member on here somewhere under a different name, so apologies if I sound as though I am being mocking).

I would like to thank everyone who gave me advice on this one, it is my first biscuit tin build that I have made to sell and I happy that it appears to have been a success.

I got a Krispy Kreme gift tin the other day, might use that for the next build.

Hopefully it is all over now. You can feel good about the fact that he did get back to you and give you the chance to make things right, and you did all you could to make him happy.

In the past when I have had a disgruntled customer [and if you get a chance for a face to face meeting you can usually pick them] the first thing I do is to start taking notes re they said ,I said. I also save emails and texts from and to them, as well as records of my efforts to make them happy.

My motto is  "IF YOUR HAPPY I'M HAPPY", But at rare times a customer will not show they are satisfied, but if I go all out to help I can be satisfied and feel good about how I do business.

Nothing upsets a customer more, who wants to push their point, than to agree with them, and show you are bending over backwards.

Cheers Taff 

For a large commercial business with a well-established reputation and history, shipping charges for warranty repairs are expected, and folks will bad-mouth companies that ask the consumer to bear the burden of shipping charges both ways for an Ampeg Bass amp to an out-of-state 3rd party repair shop for a warranty repair (oops - pretend I hadn't said that)

And yes, there are those bottom 1% that will buy a cocktail dress, wear it to a party, and return it to the store the next day with all the tags in a plastic baggie pinned to it and claim it was a gift and doesn't fit..and will still write a bad 1 out of 5 review if the clerk so much as arches an eyebrow while doling over the cash ... .it's the cost of preserving a reputation to stay in business.

For the future just make sure your terms for refund/warranty/repair are clear on the vending portal you use...

I think when I sell my next project, I will do so and make it very clear from the get go. I will admit I am vain and prideful in my work and the guitars I make and only sell something I few as well tested and in my mind perfect.

and don't forget lots of bubble wrap in the packing, and extra dollops of hot glue everywhere to secure wires, anticipating the shipping company treats it the way airlines treat checked luggage, *snicker*

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