Hello all,

I ordered a CBG neck and pickup from Delta Groove Guitars just about a month and a half ago. I haven't seen or heard anything about this order since I paid the invoice. I have made a couple of attempts to reach them by email but the email was not deliverable apparently. 

I'm wondering if anyone knows anything about this business and what their status is? Is it unusual to take more than a month and a half to receive an order from them? Any info or phone number to contact them by would be greatly appreciated.

Take care everyone,

Bruce

Views: 424

Reply to This

Replies to This Discussion

Have you tried to contact them on Twitter? He has a Twitter account.

They may have a problem, but they should have told you there would be a delay or answer your inquires.

Thank you for the tip but unfortunately I don't have a Twitter account. I did finally get an email that looks like it went through to them but I haven't heard anything back. I also found a phone# on my payment invoice. If I don't hear anything back on the email in a couple days I'll try to give them a call. Thanks again,

Bruce

Let us know what happens.

I have some of their stuff. Nice work. They always put up a great booth at the ST Louis Cigar box fest. Really hope everythings ok with them. And this gets resolved quickly. 

Thank you and I hope it gets resolved quickly too. I've tried to be patient but I would even accept a refund at this point. I've built two CBG guitars and three hand wound pickups while I've patiently been waiting for these items. 

Well folks here is a little update on my situation. I gave Delta Groove Guitars a phone call to a number I took off of the invoice they sent me when I purchased the DBG neck and pickup. Nobody answered the phone but it did give me the option to leave a message. I left them a message about my concern with this order and left my name and invoice number. I asked them to get in touch with me to let me know what the order status is. I made that call on Tuesday the 14th. It's now Thursday the 16th and still no word on the order status. I also left them an email to an email address that was on the same invoice. No answer to the email either. Interesting thing is I have seen recent YouTube videos from Delta Groove Guitars. Has anyone out there placed orders with this company and not received the product? 

I know you don't have a Twitter account, what about Facebook? They have a link at the bottom of their web page for their Facebook page.

Good idea, I'll see if I can get a hold of them on Facebook. At least I can leave them another message with my concerns. Thank you :)

I ordered a neck on Jan. 8th and still have not received it. I sent them a message on their Facebook page around the 10th of February and they said they were just finishing up the fret board and it would be done by the end of that week. I have never ordered from them before so I didn't know how long it would take, but since it was a u-finish neck I didn't think it would be this long. I guess after almost two and a half months it's safe to say it probably isn't coming.

That's a real bummer to hear. I did message them on Facebook last night but so far no response there either. I hope people who are thinking about ordering from this company see these posts and think twice about sending them money. It's a shame and I hope there aren't more people sending Delta Groove Guitars orders and not receiving the product.

Another update. I finally got in contact with Delta Groove Guitars last Friday. I ended up commenting on one of his YouTube videos and he answered back. Supposedly my order is in the mail today. At least I have an active tracking number with USPS. It should arrive on Thursday. I'm not holding my breath and we'll see what happens on Thursday with the mail. Anyhow, it was good to finally make some contact with the business.

This has happened before with them before, The truth I believe is that his health problems act up, and he don't want to give excuses, so he is unable to work from time to time, but he is totally honrabe and a stand up guy, you just caught him I think at a bad time, I think its some kind of tindonitous or severe arthritis and he goes missing for a few weeks at a time, it sneaks up on him, then he cant work thru it so he lays low until it gets better...but Darren and his brother are real good people....John

RSS

The Essential Pages

New to Cigar Box Nation?How to Play Cigar Box GuitarsFree Plans & How to Build Cigar Box GuitarsCigar Box Guitar Building BasicsCigar Box Guitar Parts Store

Site Sponsor

Recommended Links & Resources

Forum

POD 2.0?

Started by Mensh in Performances, How to Play, Lessons, Concerts. Last reply by Slow Blues Dani & Ol' Grey Bear 4 minutes ago. 4 Replies

Box art

Started by Scott Hall in Performances, How to Play, Lessons, Concerts. Last reply by Scott Hall 1 hour ago. 2 Replies

What Amp for Gigs?

Started by Mensh in Performances, How to Play, Lessons, Concerts. Last reply by Ron "Oily" Sprague 2 hours ago. 5 Replies

One Finger Lesson: Take Me Home Country Roads - VIDEO & TAB

Started by Shane (www.ShaneSpeal.com) in Feature Articles. Last reply by Ron Oldoren 2 hours ago. 1 Reply

Another Neck Strengthener

Started by Wayfinder in Building Secrets, Tips, Advice, Discussion. Last reply by Ron "Oily" Sprague 2 hours ago. 34 Replies

One Finger Lesson: "Yesterday" by the Beatles - Video + TAB

Started by Shane (www.ShaneSpeal.com) in Feature Articles. Last reply by Zak Davis 3 hours ago. 1 Reply

One Finger Lesson: "Amazing Grace" - Video lesson

Started by Shane (www.ShaneSpeal.com) in Feature Articles 23 hours ago. 0 Replies

Latest Activity

Slow Blues Dani & Ol' Grey Bear replied to Mensh's discussion POD 2.0?
"I use the Behringer BB2 Blues Breaker II pedal and love it. Really inexpensive but has boost and…"
4 minutes ago
43rd Shamrock posted photos
15 minutes ago
Miku posted a video

Psalterium model Lasko Munalny

Low-fi double lyre made of broken necks and beer keg. This metal disc is made of very light and resonating metal. No idea what is it and where it comes from.
23 minutes ago
bemuzic commented on bemuzic's video
Thumbnail

FB Live - Busking in my favourite spot : -)

"Thanks John, it was a great day. That bridge is really old. It was built in the 14th…"
29 minutes ago
Rich commented on Rich's photo
Thumbnail

CBG Dorothy

"made the house begin to twitch as I recall"
31 minutes ago
Rich commented on Rich's photo
Thumbnail

CBG Dorothy

"2 string  tornado."
32 minutes ago
Uncle John commented on Rich's photo
Thumbnail

CBG Dorothy

"No 2 string?"
58 minutes ago
Dockyard Guitars replied to Dockyard Guitars's discussion CBG Makers, Players, and enthusiasts wanted by Winston Churchill Trust Fellow 2017.
"Thank you Ron, i'll try and make that festival. Already a big fan of Chickebone John! I…"
1 hour ago
Rich commented on Rich's photo
Thumbnail

CBG Dorothy

"The way I heard the story -  it was one string in Kansas, 3 strings in Munchkinland, and 4…"
1 hour ago
Scott Hall replied to Scott Hall's discussion Box art
"Thanks!"
1 hour ago
Metal hic commented on Metal hic's video
1 hour ago
Uncle John commented on Rich's photo
Thumbnail

CBG Dorothy

"Hmm.   I would have thought Dorothy would be a four string girl."
1 hour ago

Music

Loading…

© 2017   Created by Ben "C. B. Gitty" Baker.   Powered by

Badges  |  Report an Issue  |  Terms of Service